1. Engagement

By approving a quote and/or paying a project deposit, the Client agrees to the following terms of trade.

2. Billable Services

Professional time invested in a project, including preliminary concepts, draft work, artwork preparation, proofs, revisions, and final deliverables, is billable. The decision not to proceed with, approve, or use work provided does not affect the client's obligation to pay for services already performed.

3. Payment Terms

• A non-refundable 50% deposit is required to confirm the project.

• The remaining agreed payment instalment (typically 50%) is due upon completion of the agreed website build or brand deliverables, and prior to final file delivery or handover. Completion is not dependent on website launch, domain connection, or receipt of final client content.

• Extended payment plans may be agreed upon in writing.

• Late payments of project deposits may incur a 10% fee if unpaid after 7 days, with an additional 2% applied every 7 days thereafter until the invoice is paid.

• Ad-hoc design tasks (e.g. stationery or small one-off jobs) will incur a flat $50 late fee if the invoice remains unpaid after the due date. This applies to small standalone invoices and is separate from percentage-based late fees on larger project invoices.

• Expedited projects (including those with a commencement date within fourteen (14) days of confirmation, or requiring delivery within a compressed timeline such as one-week turnaround projects) require full payment (100%) upfront to secure scheduling and priority allocation. Work will not commence until full payment has been received. Due to the reserved capacity and scheduling commitments required, expedited project fees are non-refundable once the project has been confirmed.

• Olivier Studios retains ownership of all working files, final deliverables, and access to website assets until full payment has been received.

• Where invoices remain unpaid beyond reasonable recovery efforts, Olivier Studios reserves the right to refer the debt to a third-party collection agency. Any associated recovery costs may be passed on to the client.

4. Intellectual Property & Usage

• Final deliverables are transferred to the Client upon full payment.

• Working files, unused concepts, and source files remain the intellectual property of Olivier Studios and are not included in the final handover.

• Should the Client wish to obtain working files, this can be arranged for an additional fee per working file.

• Olivier Studios reserves the right to showcase final and draft work in our portfolio, socials, and promotional materials unless a written NDA is in place.

5. Timeline, Rush Fees & Delays

• Project timelines are estimated based on prompt feedback. Delays in communication may result in the project being rescheduled or placed on hold.

• If a project is paused due to lack of communications, response or delays for 30+ days, it will be treated as complete in its current stage. If you’d like to pick things back up later, a restart fee will apply. This fee covers the time required to re-familiarise with the project, reallocate resources, and adjust current workflows, timelines, and availability. Restart timelines will be subject to current capacity and scheduling. This will be charged at our discretion.

• If the Client requires an expedited timeline, urgent fees may apply, which will be outlined in the proposal or agreed upon in writing.

6. Client Responsibility

• Clients are responsible for proofing all content and materials before final approval.

• Olivier Studios is not liable for spelling, grammatical, factual, or design errors once the final artwork has been approved.

7. Revisions

• Each project includes a set number of refinements (as outlined in your proposal).

• Additional changes outside of scope or after final approval will be billed at our current hourly/project rate.

8. Cancellations & Refunds

• The 50% deposit is non-refundable.

• Should a project be cancelled after commencement, time spent will be billed accordingly.

• No refunds are offered after design work has begun.

9. Limitation of Liability

• Olivier Studios is not responsible for indirect losses, profit loss, or damages resulting from use or misuse of final assets.

• Maximum liability will not exceed the project total paid to date.

9. Scope of Work

• Includes core brand identity assets such as logo(s), colour palette, typography, brand guidelines, and any agreed collateral.

• All deliverables and inclusions will be clearly outlined in the project proposal.

10. Ownership

• Upon full payment, the Client receives ownership of the final, approved brand assets.

• Working files (e.g., Illustrator files, unflattened logo variations, exploration files) are not included unless explicitly agreed.

11. Unused Concepts

• All unused or unapproved concepts remain the property of Olivier Studios and may be repurposed or reused.

12. Concept Approval & Finalisation

Once a concept direction is approved by the Client (e.g., a logo or visual identity), any major changes to the concept after approval will be considered outside of scope and may incur additional charges. This includes changes to the overall design direction, style, or complete reworks.

13. Font Licensing

• Olivier Studios uses fonts that are either commercially licensed or free for commercial use. Any fonts used in your brand may require a separate commercial license if you wish to use them beyond the assets provided (e.g., in your own design work, Canva, or internal tools).

• It is the Client's responsibility to purchase their own font licenses if extended use is required.

• Olivier Studios can assist in sourcing or recommending licenses, but is not responsible for copyright infringement resulting from the Client’s misuse.

14. Logo File Formats & Usage

• Final logo files will be provided in multiple formats (e.g., .SVG, .PNG, .PDF) suitable for digital and print use.

• It is the Client’s responsibility to store and back up these files once delivered.

• Olivier Studios is not responsible for file retrieval after 30 days unless a hosting/retainer arrangement is in place.

15. Sub-brands & Additional Variations

• The branding package includes the agreed primary and secondary logo variations (as per your proposal).

• Sub-branding, event logos, seasonal adaptations, or alternative lockups are considered additional and will be quoted separately.

16. Canva Templates & Editing Limitations (optional, if you offer these)

• If templates are delivered in Canva, some design or layout limitations may apply.

• Olivier Studios is not liable for alterations made by the Client that compromise the design, formatting, or visual consistency of the templates.

16. Platform

• We’ll design your website using platforms like Squarespace or Shopify, as agreed in your project scope.

• If you decide to switch platforms during the project, this will be treated as a new project and the scope and cost will change.

17. Hosting & Domains

• You’ll be responsible for managing and renewing your domain name, hosting, and platform subscriptions.

• Costing for website & domain hosting is not included in the quote and is to be organised by the client.

• While we can help guide you with some initial steps, Olivier Studios isn’t liable for any issues that arise from third-party platforms or their policies.

18. Go-Live & Testing

• We will ensure your website is designed for both mobile and desktop devices to make sure both views are ready for you to go live as part of our “project complete” phase.

• However, the final decision to go live is yours.

• Any post-launch tweaks or changes may incur additional costs unless otherwise agreed upon.

19. SEO & Performance

• We will set up basic on-page SEO, which helps search engines find your site.

• For more in-depth SEO services or ongoing optimization, we recommend working with a dedicated SEO expert.

• Your site will be optimized for performance, but external factors like third-party apps or content you provide can impact how quickly the site loads.

20. Accessibility

• We will design your website with accessibility in mind, but please note we aren’t accessibility specialists.

• Full accessibility compliance requires ongoing attention, and we recommend working with an accessibility expert if this is important for your site’s ongoing success.

21. Browser Compatibility

• Your website will be designed to work on the latest versions of popular browsers like Chrome, Safari, Firefox, and Edge.

• We do not support older browsers (e.g., Internet Explorer), and any fixes or adjustments needed for outdated browsers will be treated as additional work.

22. Responsiveness

• Your website will be responsive, meaning it will adapt to work well on standard mobile, tablet, and desktop sizes.

• If you need support for custom screen sizes or have special requests, please let us know in advance so we can discuss options.

23. Website Performance

• We will make sure your website is optimized for fast performance, including image optimization and mobile responsiveness.

• However, certain factors outside our control, like third-party apps, hosting settings, or content you provide, can affect performance.

• We’re not responsible for these external factors unless we’ve specifically agreed to handle performance optimization as part of the project.

24. Training & Handover

• Once your website is ready, we’ll provide a walk-through training and handover materials so you can confidently manage and update your site with ease.

• If you need further training or have questions about advanced features, we can provide additional sessions for an extra charge.

25. Maintenance & Updates

• Olivier Studios doesn’t offer ongoing website maintenance as part of the regular project. If you require updates after launch, we’ll be happy to assist on a quoted basis.

26. Domains, Hosting & Third Parties

• You’re responsible for purchasing and maintaining your domain and hosting services.

• We’ll provide you with the necessary details to connect your domain to the platform, but we do not offer direct technical support for domains or third-party services.

• We aren’t liable for any downtime, technical issues, or losses caused by third-party providers.

27. Platform Limitations

• We will build your website based on what the chosen platform can offer.

• Some design or functionality requests may not be possible within the platform’s limits and may require extra development or third-party tools, which would be outside of the original scope and budget.

28. Third-Party Integrations

• If your website requires integration with third-party platforms (such as email marketing, booking systems, or payment gateways), we’ll assist with the setup if it’s included in the scope.

• We can’t control the performance or updates of third-party services once integrated, and we’re not responsible for ongoing issues.

29. Client-Provided Content

• At the start of the project, you will choose one of two content options:

  Provide all required content (including copy, images, and branding assets) prior to the project commencing;

  or

  Authorise Olivier Studios to use placeholder content (including stock or AI-generated copy and imagery where required) to complete the website design and build.

• Where placeholder content is used, it is expected that this will be replaced by the client after the project has reached completion and has been invoiced for the build.

• All required content (including copy, images, and branding assets) must be provided by the agreed project start date. Delays in providing content may result in changes to project timelines and do not affect project completion or billing milestones.

• If you choose to work with a copywriter, this must be arranged directly by you prior to the project start date. Final copy must be completed, approved, and provided to Olivier Studios before work commences, unless otherwise agreed in writing.

30. Web Font Files for Custom Fonts

• If your website requires the use of custom brand fonts, you’re responsible for purchasing and providing the necessary font files (e.g., web-safe font licenses).

• We’ll integrate them into the design, but please note that we are not responsible for any licensing issues or fees associated with custom fonts.

• If you need assistance with font licensing or sourcing, we’re happy to help, but this may incur additional costs.

31. Use of AI Tools, Placeholder Content & Development Support

• We may use AI tools and software to assist in the design and development of your website. This includes generating or supporting custom-coded sections, layout elements, placeholder copy, and/or placeholder imagery where required to complete the project efficiently.

• AI tools are used only as part of the production process. Any AI-generated content is not considered final copy or final brand content unless explicitly agreed in writing.

• We encourage all placeholder content (including images and text) to be replaced and updated by the client.

32. Project Completion, Handover & Final Content

• Project completion is defined as the point at which the website design, structure, and agreed functionality have been delivered in line with the approved scope. This includes all page layouts built, core functionality implemented, and the website prepared for content population and go-live using either client-provided or placeholder content where required.

• At this stage, the project is considered complete for billing purposes, regardless of whether final copy, imagery, or products have been supplied by the client. The remaining balance is payable prior to handover.

• Handover includes transfer of website access, a training session and/or handover materials, and guidance on updating content, connecting domains, and making the site live.

• If the website is complete but awaiting final client content, Olivier Studios will provide up to 30 days of post-handover support to upload supplied content and assist with preparing the site for launch. After this period, or where additional updates are required due to late, new, or changed content (including image resizing, formatting, or layout adjustments), this work will be treated as new work and charged at our standard hourly rate or quoted separately.

31. Consultancy & Ideas

• During the branding consultancy phase, Olivier Studios will provide creative suggestions, concepts, and strategies based on our expertise.

• All ideas and recommendations are provided for your consideration only. While we offer these insights with the best intention, any implementation of these ideas is at your own discretion.

• Olivier Studios is not liable for the outcome or success of the ideas, strategies, or concepts once they are put into practice by you.

32. Client Decisions & Responsibility

• The final decision regarding the direction, design, and execution of the branding strategies, concepts, and ideas lies solely with the client.

• Olivier Studios will not be held responsible for any outcomes resulting from these decisions, including but not limited to business impact, brand perception, or market response.

33. No Liability for Unapproved Ideas

• Olivier Studios is not liable for any loss, damage, or costs arising from ideas or strategies presented during the consultancy phase.

• While we will always advise with the utmost care and expertise, any changes or decisions made outside of the agreed-upon scope of work are at the client's own risk.

34. Print Files & Colour Accuracy

• Olivier Studios will provide print-ready files based on standard printer specifications, which are prepared to ensure compatibility with most printers.

• Print quality and colour reproduction cannot be guaranteed unless you are working with us under a print management service.

• Our quotes include design and print-ready files only.

• Printing costs or print management services are not included unless otherwise specified.

• If you require assistance with printing or print management, additional costs may apply.

We recommend:

• Working directly with a printer to ensure the best results.

• Getting test prints or physical proofs to confirm colour and quality.

• Understanding that factors such as paper stock, texture, finish, and printer calibration can all influence the final colour and print quality.

35. Content Responsibility

• The Client is responsible for providing all necessary content for packaging design, including but not limited to product names, descriptions, ingredients, nutritional information, legal disclaimers, barcodes, and any other text or information that must appear on the packaging.

• Olivier Studios is not liable for any errors, omissions, or inaccuracies in the content provided by the Client.

36. Legal Disclaimers & Compliance

• While Olivier Studios can provide design services for packaging, it is the Client’s responsibility to ensure that all legal disclaimers, ingredient lists, and regulatory requirements are correct and compliant with relevant laws.

• Olivier Studios will not be held responsible for any legal or compliance issues resulting from incorrect or incomplete content provided by the Client.

37. Final Approval

• The Client must approve the final design files for packaging before any production or print is initiated.

• Any changes or updates to the design after final approval may incur additional charges for revisions.

38. Print-Ready Files

• Olivier Studios will deliver packaging designs as print-ready files suitable for the Client’s specified printer.

• The Client is responsible for coordinating directly with the printer to ensure that the final product meets their expectations regarding print quality, colour reproduction, paper stock, texture, and finish.

39. Colour Accuracy & Print Quality

• While every effort will be made to ensure colour accuracy in packaging designs, Olivier Studios cannot guarantee the final print quality or colour reproduction.

• Variations in colour may occur due to differences in printer calibration, paper stock, finish, and other factors.

• To mitigate any risk, the Client is encouraged to request test prints or physical proofs from their printer before full production.

40. Content Revisions & Additional Costs

• Any revisions to packaging content after the final design has been approved will incur additional charges.

• This includes updates to product information, legal disclaimers, or other content.

• Additional charges may apply for any content revisions, updates to quantities, or significant design alterations.

41. No Responsibility for Printing Process

• Olivier Studios is not responsible for the printing process itself, including issues that may arise during production, such as colour discrepancies, material issues, or delays.

• The Client is responsible for managing their relationship with the printer and ensuring that the printed product aligns with their expectations.

42. Third-Party Suppliers & Services

• If any third-party services (such as print management, copywriting, or legal consultation) are required in the packaging process, the Client is responsible for securing and managing those services independently unless otherwise specified in the project scope.

• Olivier Studios is not liable for any third-party errors or delays.